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General
Payment
& Billing
General
ezConnect
Service - Basics
ezConnect
phone-to-phone service offers a rechargeable, prepaid account
through which you can place international phone-to-phone
calls or calls to 1900Connect premium numbers. Upon opening an account with ezConnect you will receive an email
containing your PIN number. The PIN number is used for placing
international calls using our toll-free number. You can easily
recharge your account online with $50 to $200 denominations.
What
is a PIN number?
Each
ezConnect account has a Personal Identification Number (PIN) that
allows you to make phone calls from any phone around the world or via a softphone.
Each PIN number is unique and is used to confirm that you are
placing a call or using a given service.
How
do I get assistance if I have a problem?
You can email us your questions to the following email address:
support @ ezConnect.com. For more information see the "Contact
Us" page.
Do
you have different calling rates depending on the time of day?
No.
What
countries can I call?
With
the ezConnect phone-to-phone service you can call anywhere in the
world.
How
do I place a call?
Here
are the dialing instructions for placing a calling:
- Register for the service. Click here to register;
- Purchase calling time. To purchase
calling time click here;
- Dial the access number for your country or use your softphone
- At the prompt enter the PIN you have received after registration;
- After confirmation from the system dial the number you wish
to call followed by the (#) button.
- After you complete the call, you may dial the pound button twice (**) to start a new call.
Please,
use the following dialing format:
For international: international number + area number + phone
number
eg. Australian Number 61 7 33744188
How
long do you keep user call history records?
We
keep history records of your calls for the last 3 months.
Payment
& Billing
What
payment methods do you accept?
Credit Cards, over the counter payments (in Australia), BPAY (in Australia), and telephone payments are all acceptable for purchasing calling time.
Users of this site will be notified via e-mail
as new options are available.
How
am I billed?
You
pay only for the minutes you talk. Call charge calculated in increments of 6 seconds. Calls to premium numbers and some destinations are billed in 60 second increments.
You can check our calling
rates. There are no monthly, installation, activation or connection
fees.
How
can I check my balance?
To
check your balance go to the Balance & Call History page.
Are
there any hidden costs?
No.
You pay for the time you talk. There are no monthly, installation,
or activation fees.
Could
I be asked to fax my credit information?
Yes.
Sometimes we need to see is a photocopy of your credit card along
with a credit card statement showing your billing address and
credit card number.
Why
was my credit card declined?
There
are several reasons why your credit card might be declined by
our system. The most common reasons are:
- Incorrect issue (valid from date:) and expiration date - check to make sure you have BOTH the correct valid from date and the expiration
date;
-
Incorrect credit card number - make sure that you are entering
the correct 16-digit credit card number along with the CVV2 security code;
- Incorrect
billing address - make sure the billing address
you enter matches the address where your monthly credit card
statements are mailed each month;
-
Insufficient Funds - make sure the amount you are trying to
purchase does not exceed your credit card limit;
- Credit
card reported missing or stolen. Credit card fraud;
- We prosecute credit card fraud to the
full extent of the law.
If
you are unsure why your credit card was declined by our system,
please contact your issuing bank for further information.
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